FAQ

We are open Monday to Friday from 9:00 am to 5:00 pm

If other accommodations are required feel free to contact the office at 905-532-9797.

Vectored artwork is your logo in .eps or .ai file format which allows us to use the high quality artwork to create the files and setups needed for decoration such as embroidery or screen printing.

If you do not have a vector format, don’t stress! Send us what you have and let us do what we do best!

Minimums will vary based on the item you are looking for. Contact us today with your specific requirements and let us get you what you want.

Absolutely! Be sure to check out the sample stores on our website and contact us today to create a customized online store for you. We offer free consultation and design and will take care of everything for you to ensure easy business. Take your brand to the next level by creating your custom online store.

Yes we are proud to offer eco-friendly options thanks to our partnership with hundreds of different suppliers. There are organic, recycled and reusable options for many products and we are confident that we can find a solution that meets your eco-standards.

We begin working on your order right away and as a result all orders are considered firm and cannot be cancelled without a written authorization and confirmation from us. Full charges will be billed on material already completed plus a 20% re-stocking charge on orders that have not been decorated.

We accept Cash, Cheque, Visa, MasterCard, and e-transfer.

Blank goods can be expected in 5 business days.

Decorated goods average 2 to 3 weeks from order approval to in hand date.

If you require faster turnaround please contact us and advise of your situation so we can work together to find a solution.

Orders are available for pickup or can be shipped with any of the major couriers such as Canpar, Purolator, Canada Post, UPS, FedEx and other local carriers.

We take customer satisfaction very seriously and we wouldn’t have been in business this long if we didn’t care. If your custom piece isn’t what you expected, please contact us so we can find a solution.

With an ever growing catalogue of thousands of items it can be overwhelming trying to find something that lines up with the idea in your head. Call us today and let us turn your idea into reality. The possibilities are endless.