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Custom Catalog Login
Home > Using our Catalogs
As simple as 1-2-3
- On the main page select your area of interest by clicking on a picture
- Select a product group to see the entire catalog for that grouping
- Select an individual item to see the product in detail
When you are on a product page, you can choose any combination of quantities, colors or sizes by completing our on-line form and clicking on "Add to Cart." Every time you add an item you will be shown a detailed list of items that you've added with applicable taxes and estimated shipping costs.
Note: shipping costs are estimated depending on where you want your items delivered so you must choose another location from the dropdown list if you prefer delivery to a location other than Ontario Canada.
Every time you see the shopping cart summary you have the choice of continuing to shop or proceed to "Secure Checkout." If you chose to continue shopping you'll be returned to this summary until all your items are added and you choose to check out. Anytime you are on this page you can edit your final order by clicking on the "delete" box to the left of an item, hitting the delete button, and then replacing that item by returning to our catalog.
Secure Checkout
You are required to complete where you want your items shipped and chose your method of payment. You will then be sent a detailed email confirmation of your order.
User name and password – How do I get my username and password if I want to buy something online?
The association you are part of has to sign up with Leathersport – The Branding Co. to have there catalogue on line. Once that is done, you must email us a request with your email address and the system automatically generates a username and password that you can keep or enter your own.
What are your hours of operation?
We are open Monday to Friday from 9:00 am to 5:00 pm
Sizing Samples – How do I size the team or individuals?
We will have sizing sample sets sent or picked up by the customer at an additional cost.
If other accommodations are required feel free to contact the office.
Payment – What method of payment can I use to pay for my order?
We accept Visa, American Express and MasterCard
Prices – Are the prices quoted in Canadian or US currency?
Prices are always quoted in Canadian currency unless otherwise stated.
Taxes- Are applicable taxes included in the price or are they extra?
PST and GST are not included in the price they are extra.
Order Processing
All orders received through the website are reviewed by our staff before they are released to production or shipping. If any anomalies are discovered your order is held until we can contact you (usually within 24 hours) for clarification before proceed with the order. The delivery timeline follows after the clarification has been rectified.
How do I know you received my order?
The system automatically generates a detailed email confirmation of your order that is sent to you.
Embroidered Names or Numbers – When I want to put a name or number on the garments do I have to pay extra?
Yes, that charge is $4.25 plus applicable taxes. This includes a single or double digit or first OR surname. We use our standard font.
If I want to add something to my original order can I do that?
No because every order is considered a new order with a new delivery time.
Picking Up Orders – How do I know when my order is completed and where do I pick it up from?
When your order is complete, Leathersport will contact you and advise which location is best for pick up. You will either pick up from our sales and marketing office at 955 Wilson Ave Unit11 (go to Contact Leathersport on the website for a map), or from our warehouse at 61 Industry Street which is 400 and Black Creek Drive.
We can also make arrangements to courier orders if needed at an extra cost.
Delivery Timelines – How long does it take to get my order?
Blank Goods – 5 working days
Decorated Apparel and accessory orders – 3 week delivery
Custom jacket orders – 6 week delivery
Do the delivery timelines include shipping time?
The delivery timelines are FOB our factory only, shipping time is extra.
Re-Orders – How long does it take for my re-order?
Re-Order time requirements are the same delivery timelines as a regular order. Leathersport – The Branding Co. cannot guarantee exact dye lots on re-orders. Variance could be up to 5%.
Color Variance – What happens if I receive my product and the color variance is different?
Leathersport – The Branding Co. is not responsible for any color variance. Variance could be up to 5%.
Cancellations – What do I do if I want to cancel my order?
All orders are considered firm and cannot be cancelled without a written authorization and confirmation from Leathersport – The Branding Co. Full charges will be billed on material already
completed plus a 20% re-stocking charge on orders that have not been decorated.
Quotes – How long does it take for me to get a quote back?
Quotation timelines are between 24 to 48 hours. Example for a quote on custom styles and larger quantities the time frame is 48 hours. Feel free to contact customer service at 905-532-9797.
Returns on Decorated Items – Can I return an item that has a logo on it?
There are no returns or refunds for any product with logos on it unless there is a manufactures defect.
Returns on Blank Goods – Can I return a blank item?
Prior to a return, all merchandise requires a Return Authorization number from Leathersport – The Branding Co. Without a RA# written outside of the box, it will be refused and returned. A restocking fee of 20% will apply to items returned.
Shipping Charges - How do I know what the shipping charges are?
In the Greater Vaughan Area all orders under 10lbs are shipped by Canpar with a flat fee of $15.00
If your order is over 10 lbs call for quote.
Shipping Methods – What shipping carrier do you use?
We ship all orders using the most economical carrier. If you have a preferred carrier, please provide the account number on your order.
If you ship my order is there insurance?
If Leathersport – The Branding Co. ships your order we cover up to $100.00 Canadian currency of insurance on your order. Anything over $100.00 Canadian currency you MUST purchase more insurance at your own cost which is .90 cents per $100.00.
How do I do this?
Call Leathersport – The Branding Co. customer service at 905-532-9797 ext 248.
If my shipment gets damaged who is responsible for the shipment?
Leathersport – The Branding Co. is only responsible for shipments of $100.00 Canadian currency or less, anything over the value of $100.00 Canadian currency is your OWN responsibility.
International Shipments – Do we have to provide our own account number?
All international shipments will require the provision of a shipping account number. Custom charges may apply and are the receiver’s responsibility.
Disclaimer –
Leathersport – The Branding Co. cannot be liable for any custom delays or natural disasters.
Short Shipment Claims –
Short shipment Claims must be made to Leathersport – The Branding Co. within 48 hours of receipt of product.
Damaged Goods-
Damaged goods are accepted on the discretion of Leathersport – The Branding Co.
Custom Jackets have a defective warranty of up to 3 months.
LOGO GUIDELINES
Leathersport – The Branding Co. offers in house digitizing, embroidery, screening, twill sewing and embossing. To ensure prompt delivery dates, please adhere to the following guidelines when sending artwork:
Cresting Lead Time Parameters:
Please allow 5 to 10 business days if a pre-production swatch or product proof is required. Production times are based on receiving quality artwork.
Artwork charges - When does the customer have no artwork charges?
To have no artwork charges we require a vector file or adobe Illustrator.
Charges for artwork - When does the Customer get charged for artwork and how much?
The customer gets charged for artwork when they do not provide a vector file or an adobe illustrator file. The charge of the artwork varies depending on how detailed the logo is. We charge $50.00 per hour.
Set Up Charges - When does a customer pay for set up charges?
Set up charges only apply to garments that are screened. Call customer service for quote.
Charges for a logo with no artwork - What are the charges when Leathersport – The Branding Co. creates a logo with no artwork?
When Leathersport creates a logo with no artwork the charge varies. We charge $50.00 per hour.
Digitized Logo - If I provide my own digitzing logo is there a fee?
There is no digitizing fee if a usable disc is provided.
Digitizing fees vary depending on the number of stitches.
Swatch Sample
If Leathersport – The Branding Co. is asked to provide a pre-production sample of a customer's existing disc, a $25.00 charge will apply to a left chest logo size and a $50.00 charge will apply to a full back size.
Existing Digitized Logo - Can we edit a customer's existing disc?
Yes, but it will be decided by the discretion of Leathersport – The Branding Co. A $65.00 minimum charge will be applied.